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Quality Management

At their properties, lti hotels offer first-class, balanced service quality from the onset.

In order to consistently develop quality standards, a uniform quality system needs to be in place. This entails that lti hotels and their employees make a commitment to quality a priority in all areas, and that quality is being improved by the right means at all times.

In doing so, lti hotels does not only count on the so-called "hardware" of the hotels (location, buildings, infrastructure), but also purposefully concentrates on the "software", such as their employees. The latter attend special trainings conducted by the hotels and by lti hotel headquarters, in which they are not only trained in the respective subject matter, but also learn how to tend to our guests' special wishes.

In order to be able to do so, lti hotels has established several quality circles, which have been developed by our colleagues in Cologne and successfully used: § Standardized manuals for all areas of the hotels § A comprehensive guest questionnaire § Weekly reports by the hotel managers § Regular on-site quality checks § Direct questioning of the travel agents $ lti hotels have made it their goal to achieve a high and constant guest satisfaction rate in all areas of service. In all areas of gourmet, spa, or anything else that concerns the comfort during your vacation.

lti hotels constantly evolves. While we expand our hotels, quality management constantly does as well. Small details, investments, and organizational measures are based upon our guests' observations and comments, and are the groundwork for many improvements in all our comfort hotels. Our Star-Hotels claim to be Feel-Good hotels, which strive to offer you a spa-comfort-golf vacation, or whatever else you wish.

lti - recreation for all your senses.


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